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Frequently Asked Questions

Cell Phone Signal Boosters

1. How does a Cell Phone Signal Booster Work?


The main components of a Cell Phone Signal Booster are the Donor (Outdoor) antenna, the Amplifier, the Broadcast (Inside) antenna, and the Coax (Wire Cabling) that connects it all. The Donor antenna grabs what signal is available then sends it to the amplifier. The amplifier than does just that, amplify the signal, and sends it through your broadcast antennas to give the signal to cell phones within your structure.

2. Is a Satelite Dish required?

Answer:   No, but our systems do require an externally mounted Donor antenna mounted high enough to afford a good line of sight to the cell tower however it is much smaller than a satellite dish.

3. Can a Donor antenna be mounted in a hidden location

Answer:   For optimum booster system performance the donor antenna must have the most unobstructed view possible of nearby cell towers.  It can be located in the most inconspicuous location possible without being tucked out of sight. If choosing to use CellTeks' installation services our Teks will do their best to find a donor location that won't be clearly seen.

4.  Where will the internal system components be mounted?  Are they visible? 

Answer:  The attic or AV closet is the most common location for the system's amplifier.  Interior broadcast antennas are typically mounted in the attic and thus not visible from any of the rooms.

5.  Will my internet connection speed be faster?

Answer:   Poor signal strength can cause slow mobile internet speeds but other factors can also impact your web browsing experience. The cell service you’re using and the technology being used (4G, 4G LTE, 5G) all respond differently to signal strength levels.  Ask your signal booster sales representative for more information.

6. Is there a monthly fee for the booster system?

Answer:   No, once the booster system is installed and paid for, you own the system.  We offer an annual renewable CellTeks 360 Protection Plan. This plan offers all the protection you need to keep your system running smoothly and keep those unexpected expenses out of your budget.

Common Trouble Shooting Problems

1. Have you checked your 'Wi-Fi Calling' Settings

Be sure to double-check that Wi-Fi Calling is NOT enabled. This can cause issues with your phone calls and not allow your cell phone to utilize your Cell Signal Booster System.

2. Is your Amplifier receiving power?

If your amplifier is easy to get to, we suggest you opening up the box and seeing if it is still receiving power. There are many instances where a GFCI or circuit breaker trips and causes the amplifier to lose power. 

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